As a custom product, you can cancel your order free of charge within 24 hours of placing the order because it cannot be resold and due to size and labor costs. Once the goods are handed over to the air transport company, if you cancel the order within this period, you will need to pay a penalty of 80% of the order if you do not receive the goods. If you cancel the order after receiving the order, you need to send the product back to us and we will cancel the order for you (unless the product is damaged, we will make it for you and send it again free of charge)
You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee.
Due to the special nature of custom products,We do not accept returns; all sales are FINAL.
We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
If your prints arrive damaged, please keep all packaging and contact us with your order number for further instructions.
*NOTE: If you are dissatisfied with your product and require a return,we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.
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